Managing Director Rob received a lovely email from Mr & Mrs P Smith following a recent installation into their home:
We would like to say a huge Thank you to you personally and your team, for all you have done for us in regards to replacing our Air Con unit ( on Wednesday 8th June).
From our first contact by phone (on a Saturday, when we were not really expecting anyone to be there) where a lovely lad took our details to get a call back and even gave us a reference number. You followed this up very speedily and passed it on to Tim.
Well, what can we say about Tim!! What a lovely man, he went above and beyond to help us with our requirements, nothing was to much trouble for him, he understood our needs and went out of his way to accommodate them, he is Honest, kind, professional, helpful, understanding, not pushy or condescending and has a lovely personality. We were going to wait for other quotes but once we had seen Tim we knew we would be using your services. Tim also followed the work through from beginning to end, which we very much appreciated.
Ashley is a great engineer, brilliant at his work, very competent, it was a pleasure to have an engineer like Ashley in our home, for us knowing, that he knew what he was doing and he did a very good job fitting the units. Also Mark that worked with Ashley was a very pleasant, polite young man.
We have been very pleased and impressed with your service and would not hesitate to recommend you to anyone.
- 25 Sep 2018
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